GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS OF THE RESERVATION

The confirmation of a reservation via our web site www.hotelededen.com implies the acceptance on the clients’ side of each and every general condition which are considered and integral part of the reservation and are completed with the specific applicable legislation.


RESERVATIONS AND REFUNDS

When making the reservation, your credit card details will be requested as a payment warrantee. THERE WILL BE NO CHARGE APPLIED IN ADVANCE, it is only a warrantee of payment. In case of non accomplishment of our cancellation policies referred to in this paragraph, we would use it for the correspondent penalty. The payment should be made at check in in the hotel, otherwise the reservation will br considered as cancelled, according to the conditions mentioned in the cancellation policies description. The client will receive per e-mail a reservation confirmation with a description and an identification number (localizer), all details related, the conditions and cancellation policies. The payment will be made in EUROS, whatever the clients’ origin or the establishment selected.


THE RESERVATION INCLUDES

The services detailed in the stipulated terms and conditions for every touristic property selected in the moment of making the reservation. VAT included.


CLIENT’S RESPONSABILITY

When completing the reservation the client is fully and exclusively responsible for the accuracy of all the details stated. In case of proving its incorrectness it could lead to the reservation cancellation.


CANCELLATION POLICIES

At any time you can desist of the requested or contracted services. There is a full refund, in case this is the case, except for the following cases in which there will be a compensation applied to the touristic establishment described below:
If you cancel or modify your reservation until 31 days before arrival there will be no charges at all.
The hotel will charge a 10% of the full stay if you cancel or modify the reservation until 7 days before arrival.
The hotel will charge a 20% of the full stay if you cancel or modify the reservation in less than 7 days or do not show.
ALL CANCELALTION HAVE TO BE SENT BY E-MAIL OR FAX. Please, send an E-MAIL to hoteldeden@hoteleden.com. You need to have Jvascript enabled. You can also send a FAX to the following number: (0034) 971633656 in which you have to clearly mention your reservation number, included in the confirmation. Your cancellation requires our confirmation either per mail or fax.


RESPONSIBLITY OF THE RESERVATIONS SYSTEM:
 

The Reservations system is responsibility of GESTORA HOTELERA MALLORQUINA, S.L., residing in Calle es Traves, 26 07108 Port de Soller, Islas Baleares, Spain. Tel.: (0034) 971631600. Fax: (0034) 971633656, e-mail: hoteleden@hoteleden.com. You need to have Javascript enabled. Web: http://hoteleden.com