Cookies Policy

The company GESTORA HOTELERA MALLORQUINA S.L., with CIF: B07694649, Address: PASSEIG ES TRAVÉS Nº26, 07108, SOLLER, BALEARES, email: hoteleden@hoteleden.com and website: www.hoteleden.com expressly informs the user that this website uses first-party and third-party cookies to enhance user’s interaction experience and the way services are received on this site. When browsing or using our services the user expressly accepts our use of cookies. Notwithstanding that, the user has the possibility to block and eliminate the cookies by selecting the corresponding option on the browser that is being used. If the user blocks the use of cookies in his/her browser, this may have the consequence that some of the services and functionalities of the website will not be available.

*First-party (own) cookies: These are cookies that are sent to the terminal equipment of the user from an equipment or domain managed by the administrator, i.e. from where the services requested by the user are provided.

What is a cookie?

A cookie is a file which is downloaded from a website and which certain webs send to the browser of the user. These files are than stored in the user’s terminal equipment, which may be a personal computer, mobile phone, tablet, etc. These files allow the website to remember information about the user’s visit, such as language and his/her preferred options. This enables the website to recover information about browsing from the user’s equipment in order to ease subsequent visits and make the website more useful for the user by customizing its content.

How are cookies being used?

When browsing on this website users accept cookies to be installed in their terminal, which allows us to obtain the following information:

  • Statistical information about the web use.
  • User’s login in order to keep the web session active.
  • Preferred web format when browsing from mobile devices.
  • Last searches performed when using the services offered on the website, as well as data about the personalization of these services.
  • Information about advertisements shown to the user.
  • Information about surveys the user has completed.
  • Data about the connection to social networks (for users who access using their Facebook or Twitter account).
Types of cookies used

This website uses both temporary session cookies and persistent cookies. Session cookies only store data while users access the website, whereas persistent cookies store data in the terminal equipment in order to be accessed and used in more than one session. They are used to store information that is useful for providing the service requested by the user at a single occasion.

Depending on the purpose of processing the data obtained through cookies, the website can use:

1. Technical cookies

These cookies enable the user to browse a website, platform or application and make use of the different options or services offered thereon; these types of cookies may be used for example to control traffic and data communication, identify the session, grant access to restricted areas, remember items in an order, make the purchase of an order, fill out a registration or request form to participate in an event, apply security features while browsing, store content in order to disseminate video or sound files or share content through social network platforms.

2. Customisation cookies

These cookies enable the user to access and receive the offered services based on some general predefined features which are configured on the user’s device according to a set of specific criteria such as language, type of browser used to access the services, geographical location of the terminal and regional configuration from where the services are accessed, etc.

3. Advertising cookies

These cookies enable the management, as efficiently as possible, of advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested; said management is being carried out based on different criteria such as edited content or frequency of the advertisements shown on the site.

4. Behavioural advertising cookies

These cookies enable the management, as efficiently as possible, of the advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested. These cookies store information about the user’s behavior obtained though on-going observation of his/her browsing habits, which enables the development of a specific profile and makes it possible to show targeted advertising.

5. Statistical analysis cookies

These cookies allow tracking and analysis of the behavior of users on the websites they browse. Information stored through these types of cookies is used to observe and measure the activity in websites, applications or platforms, as well as to produce browsing profiles of their users, all this being done in order to improve the services offered on basis of the data obtained from the user’s activity.

6. Third-party cookies

These are cookies that are sent to the terminal equipment of the user from an equipment or domain that is not managed by the administrator of the website, but by another entity who is processing the data obtained through the cookies. On some websites it is possible to install third-party cookies which make it possible to manage and improve the provided services, for example statistical services by Google Analytics or Comscore.

On this website the entity uses the following cookies which are described below:

Cookie de Google: __ga

Cookie de Google: __gat

Cookie de Google: __utma

Cookie de Google: __utmb

Cookie de Google: _utmc

Cookie de Google: _utmt

Cookie de Google: __utmz

Cookie de Google: APISID

Cookie de Google: HSID

Cookie de Google: NID

Cookie de Google: SAPISID

Cookie de Google: SID

Cookie de Google: SSID

Cookie de Google: CONSENT

How to manage cookies in your browser?

Users have the possibility to allow, block or delete cookies installed in their equipment by means of configuring the settings of the browser installed in their terminal.

How to manage cookies on PCs

If you would like to allow the use of cookies on our website, please follow these instructions:

Google Chrome
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Within 'Options' click 'Privacy'.
  3. Select 'Allow the use of cookies'.
Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Ensure that your 'Privacy' security level is set to medium or below.
  3. If the Internet settings are not set to medium level than the cookies will be blocked.
Mozilla Firefox
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Select the 'Privacy' icon.
  3. Click 'Cookies' and select 'Allow sites to set cookies'.
Safari
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Click the 'Security' tab and revise if the option 'Block third-party and advertising cookies' is selected or not.
  3. Click 'Save'.
Installation of cookies on Macs

If you are using a Mac and would like to allow the access of our cookies to your computer, please follow these instructions:

Microsoft Internet Explorer 5.0 for Mac OS X
  1. Go to 'Explorer' and select 'Preferences' on the navigation bar.
  2. Scroll down until you see 'Cookies' just below 'Receiving files'.
  3. Select the 'Never ask' option.
Safari for Mac OS X
  1. Go to 'Safari' and select 'Preferences' on the navigation bar.
  2. Click the 'Security' tab and select the option 'Allow cookies'.
  3. Select the option 'Only from site you navigate to'.
Mozilla and Netscape for Mac OS X
  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option.
  2. Scroll down until you see 'Cookies' just below 'Privacy and Security'.
  3. Select 'Enable cookies for the originating web site only'.
Opera
  1. Click on 'Menu' at the top of your 'Opera' browser window and select 'Settings' on the navigation bar.
  2. Select 'Preferences' and click the 'Advanced' tab.
  3. Select the 'Accept cookies' option. If you block the use of cookies in your browser, this may have the consequence that some of the services and functionalities of the website will not be available.

In order to get a more precise control on privacy, in some browsers specific rules can be set to manage cookies for determined websites. This means that cookies can be deactivated in all sites except for those that the user trusts.

Conditions of Reservation

GENERAL CONTRACTING CONDITIONS, CLIENTS, PURCHASING OF PRODUCTS WITH USER REGISTRY

Together with our other terms and conditions, the present General Conditions establish the legal frame that regulates the contracting of products offered through the website WWW.HOTELEDEN.COM This website is owned by the company GESTORA HOTELERA MALLORQUINA S.L., a legally incorporated company with registered office at PASSEIG ES TRAVES Nº26, 07108, PUERTO DE SÓLLER, BALEARES, and corporate tax ID number (CIF) B-07694649, registered in the Commercial Registry of , volume 1591, folio 205, page PM-27637 , book 0, section 8, inscription 4.
The activity of the Company and/or Entity GESTORA HOTELERA MALLORQUINA S.L. comprises the selling of. If you have any questions or queries, you may contact us by telephone on 971631600 or by sending an e-mail to our Customer Service Department to the following address HOTELEDEN@HOTELEDEN.COM
The present contracting conditions aim to regulate the terms and conditions applicable to the contracting of products offered by the company through the web, as well as the corresponding monetary compensation and/or payment made by the Client to the Company.
Before initiating the contracting process and with the help of technical means that are adequate for the used communication channel, the company offers to the recipient of the service the following permanent, easy and cost-free information in a clear, comprehensive and unambiguous way:
a) The different steps and procedures that have to be followed in order to accept the present general contracting conditions.
b) An electronic file containing the present general contracting conditions that shall be accessible at all times.
c) The company puts at the disposal of the client the technical means necessary to identify and correct errors.
d) These general contracting conditions were drawn up and are formalized in Spanish.
e) Before initiating the contracting process, the company makes available to the client the general contracting conditions in a way that allows the client to save and reproduce them.
f) Furthermore, the online contracting of products offered by the company through the present website shall be subject to the provisions outlined in the legal notice and/or privacy policy of the website.
g) The present General Contracting Conditions are set forth according to the regulations of Law 34/2002 on services of the information society and e-commerce, with the modifications of Law 56/2007 from December 28 on measures to promote the information society and Law 2/2011 from March 4 on sustainable economy; Royal Decree-Law 13/2012; Law 7/1998 on general contracting conditions, Royal Decree 1906/1999 from December 17 regarding telephone and electronic contracting with general conditions, as a development of article 5.3 of Law 7/1998 from April 13 on general contracting conditions, Law 26/1984 for the defense of consumers and users, Royal Legislative Decree 1/2007 from November 16, which approves the consolidated version of the Law on the defense of consumers and users and other complementary legal regulations.
h) The acquisition and/or purchase of any of the company’s/entity’s products through the website implies that the client accepts without any reservation all and each of the General Contracting Conditions and the Particular Conditions that are applicable to the acquired and/or contracted products.
i) The company informs that, in order to contract the offered products, the client shall follow the steps and procedures which are described in the present general conditions, as well as those specific procedures which are indicated during the navigation on this site. Therefore, the client declares that it knows and accepts the said steps and procedures which are necessary in order to acquire and/or contract the products that are offered through the website.
j) The company will store all the information that was provided during the contracting process. Any modifications or corrections of data provided by the clients during the navigation process need to be made according to the instructions included in this website.
k) When submitting its data, the client gives its express consent to the treatment of its personal data with the purpose of acquiring and/or contracting the products that are sold by the company.
The client contracts and/or acquires the products of the company, which accepts the order of selling to the client the products that were selected through the website, in accordance with the present general contracting conditions.
The seller reserves the right to unilaterally modify the aforesaid Conditions, without this affecting the products or promotions that where contracted prior to any change that was introduced.
I.- IDENTITY OF THE VENDOR
The Vendor of the products that are contracted by the client and/or user is the company GESTORA HOTELERA MALLORQUINA S.L. The activity of the entity consists of selling.
The company GESTORA HOTELERA MALLORQUINA S.L. sells the products offered through the website WWW.HOTELAYA.COM It shall be understood that the selling and/or contracting takes place at PASSEIG ES TRAVES Nº 26, 07108, PUERTO DE SÓLLER, BALEARES.
The website WWW.HOTELEDEN.COM is registered under the name of the company GESTORA HOTELERA MALLORQUINA S.L. The trade mark is duly registered under the name of the Company and/or Entity.
II.- PURPOSE OF THE CONTRACTING CONDITIONS
The purpose of the present contracting conditions is to set forth the conditions for the selling of products contracted through the website WWW.HOTELEDEN.COM These conditions shall regulate the contractual relationship between the Vendor and the Purchaser regarding the selling and buying and/or contracting, being this relationship initiated from the moment in which the Purchaser accepts/marks the corresponding checkbox during the online purchasing and/or contracting process. The specific features of the acquired and/or contracted products are listed on the website.
By contracting any of the products through the website WWW.HOTELEDEN.COM , the purchaser accepts and shall be bound by the present General Sales Conditions in their totality.
The company sells through its website the following products: This selling shall be regulated by de Contracting Conditions included herein and by the Particular Conditions that may be applicable, if it is the case, to the acquisition and/or contracting of all and each of the products.
The prices applicable to the purchased and/or contracted products are those ones which are indicated on the website at the date of contracting and/or acquisition, and it is understood that
OPTION 1 - the Value Added Tax (VAT) is included in the price.
OPTION 2 - the Value Added Tax (VAT) is not included in the price.
Offers are duly marked and identified, indicating the original price and the price of the offer.
All means and technical requirements that are necessary to access the website and the products offered therein shall be the sole responsibility of the user.
After having accessed the website and in order to be able to acquire and contract the different products, the user shall follow all the indications and instructions that appear on the site; in order to proceed, the user shall accept/fill out the Contracting Conditions and other forms that are listed for each product, which implies that the user has read and accepted all the General Contracting Conditions, as well as the Particular Conditions that may be applicable, if it is the case.
III.- PURCHASING PROCESS
The contracting of the products shall be done by specifically selecting the desired product and/or products, using the purchase selection functionalities that are installed on the website. The selection and verification of the purchase request implies that you have expressly accepted all and each of the contracting conditions, in the form that these were published on the company’s website prior to your acquisition of the requested products.
From the moment of acceptance, the user acquires the condition of Client of the company/entity.
The provision of any products or services that are offered subsequently by the company/entity shall require a new contract.
It is recommended that the client carefully reads the present General Conditions and prints out the document in paper or saves the electronic version.
In order to contract any of the products offered through the website WWW.HOTELEDEN.COM, the user shall register its personal and/or professional data and choose a password which allows it to access those areas that require prior identification. At the moment when your data is registered in our server, or when you enter into a contractual relationship with us, your personal and professional data, your address and the data about the payment method you used are incorporated into our database. The aforesaid data will exclusively be used to process the selling of the contracted product during the selected period and to send information regarding offers or information that could be of your interest during the term of the contract. You have the possibility to modify at any time the data you have registered with us as a client (address, contact telephone number, e-mail, etc.) or to request a reminder of your password in case you have forgotten it.
After having created your customer account, we hereby inform you that, in accordance with the requirements of article 27 of the Law 34/2002 on services of the information society and e-commerce, the contracting process consists of the following steps:
1. In order to initiate the contracting and/or acquisition through the website WWW.HOTELEDEN.COM , the user shall select one of the products that are shown on the site.
The user can visualize and control the selected product and/or products by following the purchasing and/or contracting instructions that are displayed on the website. The selected items, the price and the particular conditions are displayed on the webpage.
After having finished the selection of products, the user shall proceed with the payment and/or contracting. At this point, information will be displayed to the user about the selected products, number of requested items, their prices, itemized Value Added Tax (VAT), total purchase price and information regarding the inclusion or non-inclusion of shipping charges. In case that the shipping charges are not included in the final price, the client will be informed about the cost of transport and/or delivery of the selected product and/or products. Likewise, the user/client might apply the discounts it has. At this point the user has the possibility to continue shopping or make the payment and/or contracting.
2. In order to make the payment, the user shall be registered on the site. To this end, the client must fill in a form with the data that is required from it. Obligatory fields are marked with an asterisk and include data which is indispensable for the purchase process.
Likewise, by means of selecting the corresponding checkbox, the user may request the reception of newsletters and offers sent by the company GESTORA HOTELERA MALLORQUINA S.L. Moreover, the client can confirm here the delivery address and its invoicing address.
3. In the following step the details of the delivery are entered. Likewise, an e-mail address has to be introduced.
4. The Vendor accepts the following payment methods:
OPTION 1 - CREDIT CARD (A-VISA B-MASTERCARD C-AMERICAN EXPRESS), MONEY TRANSFER, CASH
For the services payed at the hotel, it's possible to pay in cash but a credit card will be asked as a guarantee.
5. To complete and finalise the process, the user shall confirm the contracting.
In all cases the user will be informed about the finalisation of the purchase and/or contracting process, being this information shown to it on the contracting platform of the Vendor.
IV.- PRODUCTS
The features of the product that is offered through the website are described on the site as detailed as possible.
V.- PRICES AND AVAILABILITY OF THE PRODUCTS
The prices that apply are the ones that are published for each product on the website WWW.HOTELEDEN.COM , indicated below the products. The prices are shown in Euros (EUR).
Prior to the acceptation of the contracting and/or acquisition operation on side of the purchaser, the following items will be clearly specified: the prices of all the selected and/or contracted products and/or the expenses applicable to the said operation, as well as the promotions or discounts that may be applicable, if it is the case.
The Vendor reserves the right to modify its prices at any time. If there was a modification in the selling price, the products will be invoiced according to the price that was valid at the date of registry of the contract and/or acquisition.
For all payments made to the Vendor, an invoice will be issued to the name of the client/user.
For any additional information regarding the contracted product, the user may send an e-mail request to the following address: PASSEIG ES TRAVES Nº 26, 07108, PUERTO DE SÓLLER, BALEARES. This must be indicated in the subject line of the e-mail and the client’s data must be included.
VII.- VALIDITY OF THE OFFER
Offers shall be duly marked on the website. The products offered through the website will be available until any change is made regarding the product, which, in case of implementation, will be announced one week in advance.
VIII.- The Vendor accepts the following payment methods:
OPTION 1 - CREDIT CARD (A-VISA B-MASTERCARD C-AMERICAN EXPRESS)
OPTION 2 - PAYMENT IN CASH (a credit card will be asked as a guarantee)
OPTION 3- MONEY TRANSFER
If you have any complaints or questions, you may contact us by telephone on 971631600 or by e-mail, sending your message to the following address: HOTELEDEN@HOTELEDEN.COM
XI.- If the Contracting Party is a professional, the following rules and regulations may in no case be applicable: Royal Decree 1/2007, Law 7/1998, as well as Law 26/1984 on the defense of consumers and users. In case the Contracting Party is a professional, the applicable regulations are those set forth in Law 7/1998 on general conditions of contracting.
XII.- In case the contracting took place in consent, and the other requirements necessary to achieve its effectiveness were also fulfilled, the contracts shall be considered as concluded and shall be completely effective in accordance with the applicable laws. The contracts shall be regulated by the provisions set forth in article 23 and 24 of the Law on services of the information society (LSSI), the Spanish Civil Code and Commercial Code, as well as the other civil or commercial regulations regarding contracts. The use of electronic means shall not be previously agreed by the parties. In case the contract or the information is saved on an electronic medium, it shall be understood that it is in writing. The digital medium on which the contract was saved at its conclusion by electronic means shall be accepted as documentary evidence in a court action. The contracts concluded between the parties shall be deemed to have been executed in the place where the company has its registered office and/or establishment.
XIII.- MODIFICATIONS
As a consequence of new economic and/or commercial circumstances that require a change, or due to amendments, changes and enactments of laws, regulations and implementing provisions regarding the rendering of the Service and/or aspects related to it, the company reserves the right to modify or replace the present Contracting Conditions at the expiration of the contract.
The company commits itself to make all possible efforts to maintain an acceptable level of compliance with regard to its contractual obligations.
XIV.- SCOPE OF LIABILITY
The company will not be responsible for problems that may occur due to lack of access or problems inherent to Internet connectivity or electricity networks, whose causes lie outside the control of the company or that, could not have been foreseen by the Parties. Likewise, the company will not be responsible for causes that, despite of being foreseeable, could not be avoided although all reasonable efforts were undertaken in this respect or causes that are considered fortuitous or causes of force majeure.
Fortuitous events and cases of force majeure
Pursuant to article 1105 of the Spanish Civil Code, the company will in no case be responsible for delays in the performance of its obligations or failure of their fulfillment if such non-performance arises due to a fortuitous event or an event that constitutes a case of force majeure. If this occurs, it shall be communicated to the other party in the shortest possible timeframe. The agreed delivery terms shall be extended at least with the period corresponding to the actual duration of the situation due to force majeure. If the situation of force majeure lasts more than three (3) months, any of the parties may withdraw from these Contracting Conditions.
XV.- PROTECTION OF INTELLECTUAL PROPERTY
The website WWW.HOTELEDEN.COM is the property of GESTORA HOTELERA MALLORQUINA S.L. The trade mark is duly registered under the name of. Likewise, the company GESTORA HOTELERA MALLORQUINA S.L. is the owner of the website WWW.HOTELEDEN.COM , including, but not limited to its programming, information edition, compilation, designs, logotypes, text and graphs that are protected by national and international regulations regarding intellectual and industrial property. For this reason, the holder of the rights expressly prohibits the partial or whole reproduction or use by third parties (by any physical or electronic means), except as otherwise provided in a written agreement or authorization in this respect.
The access of this website on part of the user does not grant to the user any property rights in the site. The company GESTORA HOTELERA MALLORQUINA S.L. shall initiate the corresponding legal actions against any person knowingly performing without authority any of the above described acts.
XVI.- APPLICABLE LAW AND JURISDICTION
These General Conditions will be governed by and interpreted according to the Spanish law, which will be applicable in all matters that are not expressly set forth in this document. The parties submit themselves to the jurisdiction of the Courts and Tribunals of Palma de Mallorca for any matter or action derived from the provision of services of this website, its services and contents, as well as from the interpretation, application, compliance or non-compliance of what is established in the present general conditions.
XVII.- PERSONAL DATA
1.1. In agreement with articles 13 and 14 of the RGPD you are informed of the following data: RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L. NIF/CIF: B07694649 ADDRESS: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER , BALEARESPHONE NUMBER 971631600 EMAIL: hoteleden@hoteleden.com. Responsible of Data Protection: Contact: http://www.protecmir.com / Email: protecmirlegal@protecmir.com. . AIM.: In GESTORA HOTELERA MALLORQUINA S.L. we treat the information that clients procure for the Purchase/Procurement of services and or products through the website. Management of the information and commercial prospection. In order to offer you services according to your interests, we will prepare a commercial profile. . There will be no automatic decisions regarding such profile. The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you. LEGITIMATION: the legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease, as stated in the Commerce code and the Civil Code. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of purchase/procurement of services There is an obligation to procure personal data. Otherwise, neither the Purchase/Procurement of services and or products through the website nor the Management of the information and commercial prospection cannot be procured/purchased. RECIPIENTS we will not assign personal data to third parties unless there is a legal obligation. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations. RIGHTS: Any person has the right to have confirmed whether in GESTORA HOTELERA MALLORQUINA S.L.we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants. You have the right to claim to the Control Authority: Agencia Española de Protección Datos. WWW.AGPD.ES SOURCE: THE SOLICITOR
APPENDIX
PARTICULAR CONDITIONS OF THE SERVICES OFFERED BY THE HOTEL
The quality and features of the services provided by the hotel are determined by the official hotel category. Based on the applicable legal regulations in force, only single and double rooms are permitted, allowing in some of the double rooms the addition of a third bed, whose utilisation shall be agreed to. In case of installing a third bed, this may only be done with the knowledge and consent of the persons who are accommodated in the same room. This unspoken agreement occurs when customers have been previously notified of this particular circumstance, with the room being displayed as a triple room during the online selection of the booking and specifically regulated in this particular conditions of the general contracting conditions. The same has validity for the use of double rooms with up to four beds and four occupants, if so specified in the offer. This unspoken agreement occurs when customers have been previously notified of this particular circumstance, with the room being displayed as a quadruple room during the online selection of the booking and specifically regulated in this particular conditions of the general contracting conditions.
The regular check-in and check-out times are fixed depending on the first and the last service used by the client. As a general rule, with the exception of those cases in which something different has expressly been contractually agreed, the rooms may be used from 2 p.m. of the arrival date and have to be left free before noon (12 o’clock) of the departure day.
The accommodation service implies that the room will be available during the corresponding night; for this reason, the accommodation service will be considered as rendered even if the customer, due to circumstances of its trip, arrives at a later time than it was originally foreseen.
The applicable prices for each of our products are the ones which are indicated on the website at the date of order and/or contracting and/or booking, each of them including VAT (Value Added Tax). Offers shall be duly highlighted and identified as such, indicating in a convenient manner the original price and the price and/or percentage of the offer.
The company reserves the right to make, at any time and without prior notice, the changes that it considers appropriate, including the daily update of products and services, in line with market rates.
HOTEL CHECK-IN
CHECK-IN AND CHECK-OUT: The room will be at the disposal of the client from 2 p.m. of the day of arrival until noon (12 o’clock) of the departure day. If your flight is in the evening, the hotel can keep your luggage and you may remain in the building until de pick-up time.
The facilities and services that are not included in the price shall be paid always directly in the establishment; their publication is for information only.
ROOMS
All displayed features are based on standard double room occupancy, therefore it is possible that other room types be characterised by different features. Third persons and children who are accommodated in the same room will normally be offered an extra bed or sofa bed or two double beds will be placed in the room.
Double rooms may be equipped with two separate beds or one double bed for two persons, depending on the availability of the hotel.
ACCOMMODATION SCHEMES
The company offers the following accommodation schemes:
A.D.: Accommodation and breakfast.
M.P.: Half-board scheme. Does not include drinks.
The prices do not include the drinks that are consumed during the meals, except where stated otherwise. The half-board scheme includes breakfast and dinner and it is not permitted to change the dinner for lunch.
The said price will only be valid in order to extend your stay. Likewise, the price of the extra night will not correspond to the price of your originally contracted departure date, but to the real accommodation period.
The booking is guaranteed during the whole day of arrival. However, the Company requests that the client informs the hotel and the central office about the foreseen arrival time, in order to facilitate the most efficient preparation of the contracted services.
Rights of the client:
All information provided to the client shall be binding for the party offering the service under the terms established by current legislation on consumer protection.
All users of tourist services dispose of the right to obtain services and goods that comply with the legally established requirements and category, as well as that the purchased goods and services be of the same quality as it was contracted, or higher.
All commercial establishments must have complaint forms at the disposal of the clients where clients can record their complaints. To lodge a complaint, solicit this form from the director of the hotel or the person in charge, fill it out with your personal data and indicate clearly the reason of your complaint.
Obligations of the client:
To pay the price of the contracted services, irrespective of whether a complaint or claim has been lodged or not (lodging a claim/complaint does not free the client from its obligation to pay).
To comply with the particular rules of the hotel establishment whose services are used.
To observe the standards of hygiene, education and good manners towards the rest of the users and the personnel of the hotel establishment which renders the service.
To respect the environment.
If the Company communicates to the client the cancellation of the booking due to force majeure, the reservation shall be considered as cancelled, meaning force majeure such conditions that are beyond those who invoked them, with abnormal and unforeseeable consequences which would have been unavoidable despite having acted with diligence. In this case HOTEL AYA S.A will refund the received payment and the client will subsequently not dispose of any rights to lodge claims or receive any compensation. If the above described situation of force majeure occurs, this will be communicated to the client through the same channel that was used for the booking, or, in absence of it, by means of using the data provided by the client.
With regard to the present conditions, the company reserves the right to make any changes it considers appropriate. The client accepts that the Spanish law shall be applicable for the provision of this service, submitting itself for any matter derived from the interpretation or execution of the present contract to the jurisdiction of the Courts and Tribunals described in clause XII. of this document (Applicable law and jurisdiction

I.- SELLER IDENTITY

The seller of the hired services by the user is GESTORA HOTELERA MALLORQUINA S.L., a hotel company that provides services of room reservation.

www.hoteleden.com is registered under the name of GESTORA HOTELERA MALLORQUINA S.L.. The commercial brand is correctly registered under the name of the Company.

II.- AIM OF HIRING CONDITIONS
  1. These conditions have as their main aim to state the conditions that apply when selling and hiring products in www.hoteleden.com. These conditions will regulate the contractual relationship of buying/selling and/or the generated hiring between the Seller and the Hirer at the moment in which the latter accepts the corresponding tick-box at the buying/hiring online process. The characteristics of the hired/bought products are shown in the web.
  2. The characteristics of the hired services will appear in the webpage, as well as the particularities of each transaction that can be done in this webpage, always in English.
  3. Hiring any products through the webpage implies the complete acceptance and subjection to these General conditions.
  4. The company through the webpage provides services for room reservation/purchase. This transaction will be ruled by the Hiring Conditions specified here and the Particular conditions that are applied to the acquisition and/or hiring of each product.

The applicable prices to the hired/reserved products are those indicated in the website at the time of the hiring and/or acquisition, and:

Offers are correctly shown and identified indicating the Price before the offer and during the offer.

All media and technical requirements that are required to access the webpage and the offered services of room reservations will be full responsibility of the user.

Once accessing the web, to continue to reserve and hire any services of room reservation, Users Will follow any indication and instruction that appears in the webpage, filling for this the acknowledgement of having read and accepting the General Conditions, as well as any particular condition that applies.

III.- HIRING/ACQUIRING PROCEDURE

Hiring the services of room reservations will be done through the specific selection of the product/s through the selection elements that the webpage has installed. Once selected and verified the application for reservation/hiring, the conditions will be completely accepted by you, without reserves, as stated in the company’s website, before acquiring such products.

Once accepted, the user acquires the condition of Client of the company/entity.

Any product or service offered by the company afterwards will be subject to a new hiring/acquiring procedure.

Clients are advised to read with caution these conditions and print them on paper or save them electronically.

Data Protection

PRIVACY POLICY

1.1. In agreement with articles 13 and 14 of the RGPD you are informed of the following data: RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L. NIF/CIF: B07694649 ADDRESS: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER , BALEARESPHONE NUMBER 971631600 EMAIL: hoteleden@hoteleden.com. Responsible of Data Protection: Contact: http://www.protecmir.com / Email: protecmirlegal@protecmir.com. . AIM.: In GESTORA HOTELERA MALLORQUINA S.L. we treat the information that clients procure for the Purchase/Procurement of services and or products through the website. Management of the information and commercial prospection. In order to offer you services according to your interests, we will prepare a commercial profile. . There will be no automatic decisions regarding such profile. The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you. LEGITIMATION: the legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease, as stated in the Commerce code and the Civil Code. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of purchase/procurement of services There is an obligation to procure personal data. Otherwise, neither the Purchase/Procurement of services and or products through the website nor the Management of the information and commercial prospection cannot be procured/purchased. RECIPIENTS we will not assign personal data to third parties unless there is a legal obligation. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations. RIGHTS: Any person has the right to have confirmed whether in GESTORA HOTELERA MALLORQUINA S.L.we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants. You have the right to claim to the Control Authority: Agencia Española de Protección Datos. WWW.AGPD.ES SOURCE: THE SOLICITOR
1.2. The client expressly accepts that any data obtained while using the website, or which has been provided through filling out any forms that are contained therein, as well as any data resulting from any possible commercial relationship, may be included in an automated personal data file of the type described in section 1.1. During the process of data collection and on all pages of this website where personal data is asked for, the client will be informed with the help of a hyperlink or an explicit mention in the form itself about the compulsory or optional character of the recollection of such data. Every client that decides to register on the website of our company will be asked for those data that are necessary to fulfil the purposes of this company, which are service providing and/or selling of offered products in the website.
1.3. With respect to the data collected in the manner provided in the preceding paragraph, the client may exercise his rights according to the articles 15-21 of the Ruleset (UE) 2016/679, and in particular their right to access, rectify, cancel and object to such data, as well as treatment limitation data portability and automatized individual decisions. Likewise, he may withdraw his consent for the transfer of the collected data or the treatment of these data for any of the uses described above. Any client may exercise his rights referred to in the previous paragraph with the help of a cancellation request form that has to be requested from us by e-mail. The written and signed form together with a copy of the client’s identity document shall be sent by postal mail to the following address: company GESTORA HOTELERA MALLORQUINA S.L. with corporate address in CTRA INCA -ARTA KM 9 07430 LLUBI, BALEARES, attaching, in any case, the client’s ID card photocopy.
1.4. Automatized treatment with which your data will be collected as a consequence of queries, using, hiring or buying any product, as well as of any transaction or operation done in this webpage has as a main end the management of the contractual relationship with the owner of this website.
1.5. You authorize the reception of promotional information about our services and products. Your personal data will be used for the sole purpose of sending the promotional information by traditional or electronic means. In the case of the electronic e-mail addresses or the website contact form, the data that you provide to us per e-mail or through the form will be used exclusively to respond to the queries that you convey to us by these means. We will apply what is stated in articles 22.1 and 22.2 of Law 34/2002, of July 11th, of information society services and e-commerce that is modified by article 4 of the royal decree 13/2012 regarding the usage and treatment of personal data in terms of advertising.
1.6. The entity guarantees the confidentiality of the personal data. Notwithstanding this, the entity will submit to the competent public authorities any personal data or other information in its possession or accessible through its systems which may be required in compliance with legal provisions and regulations applicable to the case. Even after the relationship established through the website has terminated, personal data may be kept in the files owned by GESTORA HOTELERA MALLORQUINA S.L. exclusively for the purposes indicated above and, in any case, within the legally established time limits for putting the collected personal data at the disposal of the administrative or judicial authorities.

AIM: in GESTORA HOTELERA MALLORQUINA S.L. we treat the information that clients procure for the Purchase/Procurement of services and or products through the website. Management of the information and commercial prospection. In order to offer you services according to your interests, we will prepare a commercial profile. There will be no automatic decisions regarding such profile. The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you.

LEGITIMATION: the legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease, as stated in the Commerce code and the Civil Code. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of purchase/procurement of services there is an obligation to procure personal data. Otherwise, neither the Purchase/Procurement of services and or products through the website nor the Management of the information and commercial prospection cannot be procured/purchased.

RECIPIENTS: we will not assign personal data to third parties unless there is a legal obligation. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.

RIGHTS: Any person has the right to have confirmed whether in GESTORA HOTELERA MALLORQUINA S.L. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants. You have the right to claim to the Control Authority: Agencia Española de Protección Datos. WWW.AGPD.ES; SOURCE: THE SOLICITOR.

1.2. The client expressly accepts that any data obtained while using the website, or which has been provided through filling out any forms that are contained therein, as well as any data resulting from any possible commercial relationship, may be included in an automated personal data file of the type described in section 1.1. During the process of data collection and on all pages of this website where personal data is asked for, the client will be informed with the help of a hyperlink or an explicit mention in the form itself about the compulsory or optional character of the recollection of such data. Every client that decides to register on the website of our company will be asked for those data that are necessary to fulfil the purposes of this company, which are service providing and/or selling of offered products in the website.

1.3. With respect to the data collected in the manner provided in the preceding paragraph, the client may exercise his rights according to the articles 15-21 of the Ruleset (UE) 2016/679, and in particular their right to access, rectify, cancel and object to such data, as well as treatment limitation data portability and automatized individual decisions. Likewise, he may withdraw his consent for the transfer of the collected data or the treatment of these data for any of the uses described above. Any client may exercise his rights referred to in the previous paragraph with the help of a cancellation request form that has to be requested from us by e-mail. The written and signed form together with a copy of the client’s identity document shall be sent by postal mail to the following address: company: GESTORA HOTELERA MALLORQUINA S.L. with corporate address in PASSEIG ES TRAVÉS Nº26 (07108), SOLLER, BALEARES, attaching, in any case, the client’s ID card photocopy.

1.4. Automatized treatment with which your data will be collected as a consequence of queries, using, hiring or buying any product, as well as of any transaction or operation done in this webpage has as a main end the management of the contractual relationship with the owner of this website.

1.5. You authorize the reception of promotional information about our services and products. Your personal data will be used for the sole purpose of sending the promotional information by traditional or electronic means. In the case of the electronic e-mail addresses or the website contact form, the data that you provide to us per e-mail or through the form will be used exclusively to respond to the queries that you convey to us by these means. We will apply what is stated in articles 22.1 and 22.2 of Law 34/2002, of July 11th, of information society services and e-commerce that is modified by article 4 of the royal decree 13/2012 regarding the usage and treatment of personal data in terms of advertising.

1.6. The entity guarantees the confidentiality of the personal data. Notwithstanding this, the entity will submit to the competent public authorities any personal data or other information in its possession or accessible through its systems which may be required in compliance with legal provisions and regulations applicable to the case. Even after the relationship established through the website has terminated, personal data may be kept in the files owned by GESTORA HOTELERA MALLORQUINA S.L. exclusively for the purposes indicated above and, in any case, within the legally established time limits for putting the collected personal data at the disposal of the administrative or judicial authorities.

Second Layer Clauses

EPIGRAPH - INFORMATION ART. 13 Y 14 RGPD. CLIENTS, HOTEL BOOKINGS

In agreement with articles 13 and 14 of the RGPD you are informed of the following data: RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L. - CIF: B07694649 Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES Phone no.: 971631600 Email: hoteleden@hoteleden.com. Responsible of Data Protection: Contact: http://www.protecmir.com / Email: protecmirlegal@protecmir.com. AIM: in GESTORA HOTELERA MALLORQUINA S.L. we treat the information that clients procure for the Procurement of hotel services. Invoice production and hotel-staying offers. There will be no automatic decisions regarding such profile. The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you. LEGITIMATION: The legal basis for your personal data treatment is the execution of a contract through the reservation of the room and law 1/1992 modified by law 4/2015 of March 30 of Citizen security protection. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of purchase/procurement of services There is an obligation to procure personal data. Otherwise, neither the hotel services, nor the Invoice production and hotel-staying offers can be procured. RECIPIENTS we will not assign personal data to third parties unless there is a legal obligation. We will assign data to the Commercial Register and Civil Code. The Information Society Services’ Law 34/2002, articles 20 and 21 are applicable. There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations. RIGHTS: Any person has the right to have confirmed whether in GESTORA HOTELERA MALLORQUINA S.L. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants. You have the right to claim to the Control Authority: Agencia Española de Protección Datos. WWW.AGPD.ES SOURCE: THE SOLICITOR

EPIGRAPH - INFORMATION ART. 13 Y 14 RGPD. SATISFACTION SURVEYS

In agreement with articles 13 and 14 of the RGPD you are informed of the following data: RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L. - CIF: B07694649 Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES Phone no.: 971631600 Email: hoteleden@hoteleden.com. Responsible of Data Protection: Contact: http://www.protecmir.com / Email: protecmirlegal@protecmir.com. AIM: in GESTORA HOTELERA MALLORQUINA S.L. we treat the information that clients procure to know the client’s satisfaction and prepare commercial offers. There will be no automatic decisions regarding such profile. The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you. LEGITIMATION: the legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease, as stated in the Commerce code and the Civil Code, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of procurement of services There is an obligation to procure personal data. Otherwise, offers cannot be procured. RECIPIENTS we will not assign personal data to third parties unless there is a legal obligation. We will assign data to the Commercial Register and Civil Code. The Information Society Services’ Law 34/2002, articles 20 and 21 are applicable. There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations. RIGHTS: Any person has the right to have confirmed whether in GESTORA HOTELERA MALLORQUINA S.L. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants. You have the right to claim to the Control Authority: Agencia Española de Protección Datos. WWW.AGPD.ES SOURCE: THE SOLICITOR

EPIGRAPH Information Art 13 and 14 of RGPD Invoicing/Accounting

In agreement with articles 13 and 14 of the RGPD you are informed of the following data: RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L. - CIF: B07694649 Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES Phone no.: 971631600 Email: hoteleden@hoteleden.com. Responsible of Data Protection: Contact: http://www.protecmir.com / Email: protecmirlegal@protecmir.com. AIM: in GESTORA HOTELERA MALLORQUINA S.L. we treat the information that clients procure for the procurement of a product or a service, as well as invoicing, and the management of prospective offers and commercial information, and for satisfying legal and accounting obligations. Based on your interests we will elaborate a commercial profile. There will be no automatic decisions regarding such profile. The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done to you. LEGITIMATION: the legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease contract in agreement with the Civil Code, and Trading Code. Articles 20 and 21 of the Services of the Information Society Law 34/2002 is applicable for the sending of commercial offerings via telecommunications. Prospective product offering is based on this agreement without its being retired meaning that the product or service will not be procured. There is an obligation to procure personal data. Otherwise, the product or service, as well as invoicing, and the management of prospective offers and commercial information cannot be procured. RECIPIENTS: we will not assign personal data to third parties unless there is a legal obligation. There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations. RIGHTS: Any person has the right to have confirmed whether in GESTORA HOTELERA MALLORQUINA S.L. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants. You have the right to claim to the Control Authority: Agencia Española de Protección Datos . WWW.AGPD.ES SOURCE: THE SOLICITOR

EPIGRAPH- INFORMATION ART. 13 Y 14 RGPD. WEB USERS

In agreement with articles 13 and 14 of the RGPD you are informed of the following data: RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L. - CIF: B07694649 Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES Phone no.: 971631600 Email: hoteleden@hoteleden.com. Responsible of Data Protection: Contact: http://www.protecmir.com / Email: protecmirlegal@protecmir.com. AIM: in GESTORA HOTELERA MALLORQUINA S.L. we treat the information that clients procure for the Purchase/Procurement of services and or products through the website. Management of the information and commercial prospection. In order to offer you services according to your interests, we will prepare a commercial profile. . There will be no automatic decisions regarding such profile. The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you. LEGITIMATION: the legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease, as stated in the Commerce code and the Civil Code. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of purchase/procurement of services There is an obligation to procure personal data. Otherwise, neither the Purchase/Procurement of services and or products through the website nor the Management of the information and commercial prospection cannot be procured/purchased. RECIPIENTS we will not assign personal data to third parties unless there is a legal obligation. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations. RIGHTS: Any person has the right to have confirmed whether GESTORA HOTELERA MALLORQUINA S.L. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants. You have the right to claim to the Control Authority: Agencia Española de Protección Datos. WWW.AGPD.ES SOURCE: THE SOLICITOR

EPIGRAPH -INFORMATION ART. 13 Y 14 RGPD. NEWSLETTER/MAILING.

In agreement with articles 13 and 14 of the RGPD you are informed of the following data: RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L. - CIF: B07694649 Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES Phone no.: 971631600 Email: hoteleden@hoteleden.com. Responsible of Data Protection: Contact: http://www.protecmir.com / Email: protecmirlegal@protecmir.com. AIM: in GESTORA HOTELERA MALLORQUINA S.L. we treat the information that clients procure for the Advertising activities. Management of information sending and commercial prospection. There will be no automatic decisions regarding such profile. The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you. LEGITIMATION: the legal basis for your personal data treatment is the execution of a contract as stated in the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of procurement of services. There is an obligation to procure personal data. Otherwise, Advertising activities, and Management of information sending and commercial prospection cannot be procured. There is an obligation to facilitate the consent regarding the management of information sending and commercial prospection. we will not assign personal data to third parties unless there is a legal obligation. We will assign data to the Commercial Register and Civil Code. The Information Society Services’ Law 34/2002, articles 20 and 21 are applicable. There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations. RIGHTS: Any person has the right to have confirmed whether in GESTORA HOTELERA MALLORQUINA S.L. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants. You have the right to claim to the Control Authority: Agencia Española de Protección Datos. WWW.AGPD.ES SOURCE: THE SOLICITOR

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD. INVOICING/ACCOUNTING
RESPONSIBLE

Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES

Phone number: 971631600

E-mail: hoteleden@hoteleden.com

RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L.

NIF/CIF: B07694649

Responsible of Data Protection:

CONTACT: www.protecmir.com / Email: protecmirlegal@protecmir.com

AIM

In GESTORA HOTELERA MALLORQUINA S.L. we treat the information that clients procure for the procurement of a product or a service, as well as invoicing, and the management of prospective offers and commercial information, and for satisfying legal and accounting obligations. Based on your interests we will elaborate a commercial profile.

The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you.

There will be no automatic decisions regarding such profile.

LEGITIMATION

The legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease contract in agreement with the Civil Code, and Trading Code. Articles 20 and 21 of the Services of the Information Society Law 34/2002 is applicable for the sending of commercial offerings via telecommunications. Prospective product offering is based on this agreement without its being retired meaning that the product or service will not be procured.

RECIPIENTS

We will not assign personal data to third parties unless there is a legal obligation.

There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.

There is an obligation to procure personal data. Otherwise, the product or service, as well as invoicing, and the management of prospective offers and commercial information cannot be procured.

RIGHTS

Any person has the right to have confirmed whether in GESTORA HOTELERA MALLORQUINA S.L. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants.

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD. NEWSLETTER/MAILING
RESPONSIBLE

Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES

Phone number: 971631600

E-mail: hoteleden@hoteleden.com

RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L.

NIF/CIF: B07694649

Responsible of Data Protection:

CONTACT: www.protecmir.com / Email: protecmirlegal@protecmir.com

AIM

In GESTORA HOTELERA MALLORQUINA S.L. we treat the information that clients procure for the Advertising activities. Management of information sending and commercial prospection.

The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you.

There will be no automatic decisions regarding such profile.

LEGITIMATION

The legal basis for your personal data treatment is the execution of a contract as stated in the Commerce code and the Civil Code. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of /procurement of services.

There is an obligation to procure personal data. Otherwise, Advertising activities, and Management of information sending and commercial prospection cannot be procured.

RECIPIENTS

RECIPIENTS we will not assign personal data to third parties unless there is a legal obligation. We will assign data to the Commercial Register and Civil Code. The Information Society Services’ Law 34/2002, articles 20 and 21 are applicable.

There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.

RIGHTS

Any person has the right to have confirmed whether in GESTORA HOTELERA MALLORQUINA S.L. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants.

You have the right to claim to the Control Authority: Agencia Española de Protección Datos WWW.AGPD.ES

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD. WEB USERS
RESPONSIBLE

Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES

Phone number: 971631600

E-mail: hoteleden@hoteleden.com

RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L.

NIF/CIF: B07694649

Responsible of Data Protection:

CONTACT: www.protecmir.com / Email: protecmirlegal@protecmir.com

AIM

In GESTORA HOTELERA MALLORQUINA S.L. we treat the information that clients procure for the Purchase/Procurement of services and or products through the website. Management of the information and commercial prospection. In order to offer you services according to your interests, we will prepare a commercial profile.

The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you.

There will be no automatic decisions regarding such profile.

LEGITIMATION

The legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease, as stated in the Commerce code and the Civil Code. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of purchase/procurement of services.

There is an obligation to procure personal data. Otherwise, neither the Purchase/Procurement of services and or products through the website nor the Management of the information and commercial prospection cannot be procured/purchased.

RECIPIENTS

RECIPIENTS we will not assign personal data to third parties unless there is a legal obligation.

There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.

RIGHTS

Any person has the right to have confirmed whether in GESTORA HOTELERA MALLORQUINA S.L. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants.

You have the right to claim to the Control Authority: Agencia Española de Protección Datos WWW.AGPD.ES

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDCIÓN ART. 13 Y 14 RGPD EMPLEADOS
RESPONSIBLE

Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES

Phone number: 971631600

E-mail: hoteleden@hoteleden.com

RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L.

NIF/CIF: B07694649

Responsible of Data Protection:

CONTACT: www.protecmir.com / Email: protecmirlegal@protecmir.com

AIM

En GESTORA HOTELERA MALLORQUINA S.L. tratamos la información que nos facilita con el fin de gestionar la relación laboral entidad-empleado. Tratamos los datos de carácter personal con la finalidad de elaborar contratos, nóminas y seguros sociales (TC1 y TC2), cumplimiento de obligaciones laborales y pago de nóminas.

Los datos personales proporcionados se conservarán, mientras se mantenga la relación laboral y no se solicite su supresión por el interesado, durante un plazo de 5 años a partir de la extinción de la relación laboral entre ambas partes.

No se elabora ningún perfil comercial a partir de esta información.

LEGITIMATION

La base legal para el tratamiento de sus datos es el cumplimiento de las obligaciones legales recogidas en el Estatuto de los Trabajadores, Ley de la Seguridad Social, Ley de Prevención de Riesgos Laborales y demás normativa laboral vigente.

Existe la obligación de facilitar los datos de carácter personal o, en caso contrario, no se le podrá contratar.

RECIPIENTS

Se cederán sus datos a la Tesorería de la Seguridad Social, Agencia Tributaria, SEPE y Administración Pública competente, Empresa de Prevención de Riesgos Laborales, Mutua de Accidentes, Bancos y Gestoría y/o Asesoría. Y a las empresas contratistas en los supuestos de subcontratas.

No hay previsión de transferencia de datos a terceros países. No se toman decisiones de adecuación, garantías, normas corporativas vinculantes o situaciones específicas aplicables.

RIGHTS

Cualquier persona tiene derecho a obtener confirmación sobre si en GESTORA HOTELERA MALLORQUINA S.L. estamos tratando datos personales que les conciernen. Las personas interesadas tienen derecho a acceder a sus datos personales, así como a solicitar la rectificación de los datos inexactos, o en su caso, solicitar la supresión cuando, entre otros motivos, los datos ya no sean necesarios para los fines que fueron recogidos. En determinadas circunstancias, los interesados podrán solicitar la limitación del tratamiento de sus datos, en cuyo caso únicamente lo conservaremos para el ejercicio o la defensa de reclamaciones.

Usted tiene derecho a presentar una Reclamación ante la Autoridad de Control: Agencia Española de Protección de Datos (www.agpd.es).

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDCIÓN ART. 13 Y 14 RGPD CURRICULUM VITAE / RECURSOS HUMANOS
RESPONSIBLE

Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES

Phone number: 971631600

E-mail: hoteleden@hoteleden.com

RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L.

NIF/CIF: B07694649

Responsible of Data Protection:

CONTACT: www.protecmir.com / Email: protecmirlegal@protecmir.com

AIM

En GESTORA HOTELERA MALLORQUINA S.L. tratamos la información que nos facilita con el fin de llevar a cabo una selección de personal y de que el solicitante participe en los procesos selectivos laborales de la empresa.

Los datos personales proporcionados se conservarán, mientras se mantenga su consentimiento y no se solicite su supresión por el interesado, durante un plazo de 2 años a partir de su consentimiento.

No se elabora ningún perfil comercial a partir de esta información.

LEGITIMATION

La base legal para el tratamiento de sus datos está basada en el consentimiento que se le solicita. Existe la obligación de facilitar los datos de carácter personal o, en caso contrario, no podrá entrar en el proceso de selección de personal.

Existe la obligación de facilitar los datos de carácter personal o, en caso contrario, no podrá participar en el proceso selectivo de la Entidad.

RECIPIENTS

No se cederán datos a terceros, salvo obligación legal.

No hay previsión de transferencia de datos a terceros países. No se toman decisiones de adecuación, garantías, normas corporativas vinculantes o situaciones específicas aplicables.

RIGHTS

Cualquier persona tiene derecho a obtener confirmación sobre si en GESTORA HOTELERA MALLORQUINA S.L. estamos tratando datos personales que les conciernen. Las personas interesadas tienen derecho a acceder a sus datos personales, así como a solicitar la rectificación de los datos inexactos, o en su caso, solicitar la supresión cuando, entre otros motivos, los datos ya no sean necesarios para los fines que fueron recogidos. En determinadas circunstancias, los interesados podrán solicitar la limitación del tratamiento de sus datos, en cuyo caso únicamente lo conservaremos para el ejercicio o la defensa de reclamaciones.

Usted tiene derecho a presentar una Reclamación ante la Autoridad de Control: Agencia Española de Protección de Datos (www.agpd.es).

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDCIÓN ART. 13 Y 14 RGPD PROVEEDORES
RESPONSIBLE

Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES

Phone number: 971631600

E-mail: hoteleden@hoteleden.com

RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L.

NIF/CIF: B07694649

Responsible of Data Protection:

CONTACT: www.protecmir.com / Email: protecmirlegal@protecmir.com

AIM

En GESTORA HOTELERA MALLORQUINA S.L. tratamos la información que nos facilita con el fin de realizar pedido y facturar los servicios.

Los datos personales proporcionados se conservarán, mientras se mantenga la relación comercial y no se solicite su supresión por el interesado, durante un plazo de 5 años a partir de la última contratación efectuada.

No se elabora ningún perfil comercial a partir de esta información.

LEGITIMATION

La base legal para el tratamiento de sus datos es obligación de la emisión de facturas de conformidad con el Código de Comercio, Ley General Tributaria, Ley de Impuesto de Sociedades y Ley de Impuesto de Renta de Personas Físicas.

Existe la obligación de facilitar los datos de carácter personal y en caso contrario no se puede contratar el servicio o producto.

RECIPIENTS

No se cederán datos a terceros, salvo obligación legal.

No hay previsión de transferencia de datos a terceros países. No se toman decisiones de adecuación, garantías, normas corporativas vinculantes o situaciones específicas aplicables.

RIGHTS

Cualquier persona tiene derecho a obtener confirmación sobre si en GESTORA HOTELERA MALLORQUINA S.L. estamos tratando datos personales que les conciernen. Las personas interesadas tienen derecho a acceder a sus datos personales, así como a solicitar la rectificación de los datos inexactos, o en su caso, solicitar la supresión cuando, entre otros motivos, los datos ya no sean necesarios para los fines que fueron recogidos. En determinadas circunstancias, los interesados podrán solicitar la limitación del tratamiento de sus datos, en cuyo caso únicamente lo conservaremos para el ejercicio o la defensa de reclamaciones.

Usted tiene derecho a presentar una Reclamación ante la Autoridad de Control: Agencia Española de Protección Datos (www.agpd.es).

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD. SATISFACTION SURVEYS
RESPONSIBLE

Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES

Phone number: 971631600

E-mail: hoteleden@hoteleden.com

RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L.

NIF/CIF: B07694649

Responsible of Data Protection:

CONTACT: www.protecmir.com / Email: protecmirlegal@protecmir.com

AIM

In GESTORA HOTELERA MALLORQUINA S.L. we treat the information that clients procure to Know the client’s satisfaction and prepare commercial offers. . Management of the information and commercial prospection.

The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you.

There will be no automatic decisions regarding such profile.

LEGITIMATION

The legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease, as stated in the Commerce code and the Civil Code. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of /procurement of services.

There is an obligation to procure personal data. Otherwise, offers cannot be procured.

RECIPIENTS

RECIPIENTS we will not assign personal data to third parties unless there is a legal obligation. We will assign data to the Commercial Register and Civil Code. The Information Society Services’ Law 34/2002, articles 20 and 21 are applicable.

There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.

RIGHTS

Any person has the right to have confirmed whether GESTORA HOTELERA MALLORQUINA S.L. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants.

You have the right to claim to the Control Authority: Agencia Española de Protección Datos WWW.AGPD.ES

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDCIÓN ART. 13 Y 14 RGPD RECOBRO
RESPONSIBLE

Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES

Phone number: 971631600

E-mail: hoteleden@hoteleden.com

RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L.

NIF/CIF: B07694649

Responsible of Data Protection:

CONTACT: www.protecmir.com / Email: protecmirlegal@protecmir.com

AIM

En GESTORA HOTELERA MALLORQUINA S.L. tratamos la información que nos facilita con el fin de gestionar el cobro las facturas de los productos y/o servicios contratados pendientes de pago o cobro y con el fin del recobro de las mismas.

Los datos personales proporcionados se conservarán, mientras se mantenga la relación comercial y no se solicite su supresión por el interesado, durante un plazo de 5 años a partir de la última contratación y/o compra efectuada por usted.

No se elabora ningún perfil comercial a partir de esta información.

LEGITIMATION

La base legal para el tratamiento de sus datos es obligación de la emisión de facturas de conformidad con el Código de Comercio, Ley General Tributaria, Ley de Impuesto de Sociedades y Ley de Impuesto de Renta de Personas Físicas. Gestión de recobro en base al Código Civil y Código de Comercio.

Existe la obligación de facilitar los datos de carácter personal y en caso contrario no se puede prestar el servicio y/o vender el producto.

RECIPIENTS

No se cederán datos a terceros, salvo obligación legal.

No hay previsión de transferencia de datos a terceros países. No se toman decisiones de adecuación, garantías, normas corporativas vinculantes o situaciones específicas aplicables.

RIGHTS

Cualquier persona tiene derecho a obtener confirmación sobre si en GESTORA HOTELERA MALLORQUINA S.L. estamos tratando datos personales que les conciernen. Las personas interesadas tienen derecho a acceder a sus datos personales, así como a solicitar la rectificación de los datos inexactos, o en su caso, solicitar la supresión cuando, entre otros motivos, los datos ya no sean necesarios para los fines que fueron recogidos. En determinadas circunstancias, los interesados podrán solicitar la limitación del tratamiento de sus datos, en cuyo caso únicamente lo conservaremos para el ejercicio o la defensa de reclamaciones.

Usted tiene derecho a presentar una Reclamación ante la Autoridad de Control: Agencia Española de Protección Datos (www.agpd.es).

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDCIÓN ART. 13 Y 14 RGPD VIDEO VIGILANCIA
RESPONSIBLE

Address: PASSEIG ES TRAVÉS Nº26 CP 07108 SOLLER ISLAS BALEARES

Phone number: 971631600

E-mail: hoteleden@hoteleden.com

RESPONSIBLE: GESTORA HOTELERA MALLORQUINA S.L.

NIF/CIF: B07694649

Responsible of Data Protection:

CONTACT: www.protecmir.com / Email: protecmirlegal@protecmir.com

AIM

En GESTORA HOTELERA MALLORQUINA S.L. tratamos la información captadas a través de las cámaras de video vigilancia en un fichero mixto denominado VIDEOVIGILANCA con el fin del control y vigilancia de accesos y de las instalaciones de la empresa.

Los datos personales proporcionados se conservarán durante un plazo máximo de 30 días desde su grabación.

No se tomarán decisiones automatizadas en base a dicho perfil.

LEGITIMATION

La base legal para el tratamiento de sus datos es obligación de la emisión de facturas de conformidad con el Código de Comercio, Ley General Tributaria, Ley de Impuesto de Sociedades y Ley de Impuesto de Renta de Personas Físicas. Gestión de recobro en base al Código Civil y Código de Comercio.

Las imágenes captadas se incorporan al tratamiento de video vigilancia.

RECIPIENTS

Se le informa que actúa como encargado del tratamiento en los términos del artículo 28 del RGPD GESTORA HOTELERA MALLORQUINA S.L.. No se cederán datos a terceros, salvo obligación legal.

No hay previsión de transferencia de datos a terceros países. No se toman decisiones de adecuación, garantías, normas corporativas vinculantes o situaciones específicas aplicables.

RIGHTS

Cualquier persona tiene derecho a obtener confirmación sobre si en GESTORA HOTELERA MALLORQUINA S.L. estamos tratando datos personales que les conciernen. Las personas interesadas tienen derecho a acceder a sus datos personales, así como a solicitar la rectificación de los datos inexactos, o en su caso, solicitar la supresión cuando, entre otros motivos, los datos ya no sean necesarios para los fines que fueron recogidos. En determinadas circunstancias, los interesados podrán solicitar la limitación del tratamiento de sus datos, en cuyo caso únicamente lo conservaremos para el ejercicio o la defensa de reclamaciones.

Usted tiene derecho a presentar una Reclamación ante la Autoridad de Control: Agencia Española de Protección de Datos (www.agpd.es).

SOURCE

AFECTADO.